Home Warranty Specialist

3 weeks ago


Durham, North Carolina, United States Tri Pointe Homes Holdings, Inc. Full time
About the Job

Tri Pointe Homes Holdings, Inc. is seeking a skilled Home Warranty Specialist to join our team. In this role, you will be responsible for delivering great customer experiences to homeowners, while following company expectations.

This includes responding to homeowner issues in a timely and efficient manner, performing accurate assessments of service requests, and building strong relationships with homeowners and trade partners. You will also be responsible for conducting follow-up communications with homeowners and trade partners to ensure 100% of all warranty repairs have been completed timely to the homeowners satisfaction.

Responsibilities
  • Respond to homeowner issues related to warranty items that need repair within the parameters of the warranty manual, company brand guidelines, and Customer Care department policies.
  • Perform accurate assessments of all service requests submitted by homeowners.
  • Build strong relationships and maintain regular contact with homeowners, Customer Care Coordinators, and trade partners regarding Customer Care requests, product information, and warranty coverage details.
Qualifications
  • High School diploma or GED required.
  • A minimum of 3 months of demonstrated experience in home construction including Customer Care or repair; or an equivalent combination of education and experience.
  • A valid Driver's License is also required.

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. If you are a motivated and customer-focused individual who is passionate about providing excellent service, we encourage you to apply for this exciting opportunity.



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