Customer Service Representative

4 weeks ago


Aurora, Colorado, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.

Key Responsibilities
  • Provide outstanding customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet or exceed sales goals, consistently delivering results and driving business growth
  • Stay up-to-date on product knowledge, features, and benefits, making informed recommendations to customers
  • Maintain a clean and organized store environment, ensuring a positive customer experience
  • Collaborate with colleagues to achieve team goals and objectives
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least one year of experience in a customer-facing role, preferably in retail or sales
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customers and colleagues
  • Ability to lift up to 50 pounds, stand for long periods, and work in a fast-paced environment
  • Valid driver's license and reliable transportation (for some locations)
What We Offer

As a Customer Service Specialist at Sherwin-Williams, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to providing a positive and inclusive work environment, where you can thrive and reach your full potential.

Join our team and become a part of a dynamic and customer-focused organization that values excellence, innovation, and teamwork. Apply now to take the first step towards a rewarding and challenging career with Sherwin-Williams



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