Customer Success Manager at YC Startup
6 days ago
Bloom Talent is seeking a highly skilled Customer Success Manager to join our team at a YC startup focused on providing AI solutions for engineers. This is a unique opportunity to drive customer growth and success in a rapidly growing company.
Key Responsibilities:- Onboarding and Support: Guide new customers through the onboarding process, ensuring a seamless transition to our platform. Provide training and support to help clients make the most of our tools and features.
- Relationship Building: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor by understanding their needs and providing tailored solutions to drive their success.
- Customer Insights: Represent customer needs within the company, gathering feedback and collaborating with internal teams to improve the platform based on customer insights and feature requests.
- Upsell and Cross-sell: Partner with sales and account management teams to identify upsell and cross-sell opportunities, while ensuring high customer renewal rates by demonstrating ongoing value and return on investment (ROI).
- Technical Support: Serve as a technical resource, assisting customers with troubleshooting and problem-solving, and escalating more complex issues to appropriate teams when necessary.
- 4+ years of experience in a customer-facing role, ideally in customer success, account management, or technical support within the SaaS industry.
- Ability to quickly grasp and explain complex technical concepts related to the platform.
- Excellent verbal and written communication skills, able to convey technical information clearly to both technical and non-technical audiences.
- Strong passion for customer satisfaction and success, with a proactive and empathetic approach to delivering excellent customer service.
- Comfortable analyzing data and metrics to track trends, monitor customer health, and drive improvements.
- Ability to collaborate cross-functionally with sales, product, and engineering teams to meet shared goals.
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Operations Manager at YC AI Startup
4 weeks ago
San Mateo, California, United States Bloom Talent Full timeOperations ManagerBloom Talent is seeking an experienced Operations Manager to support the growth and success of our YC AI Startup. As a key member of our team, you will play a critical role in streamlining our Technical, People, and Revenue Operations, ensuring the smooth functioning of our business.Responsibilities:Work closely with our Engineering,...
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Customer Success Manager at YC Startup
4 weeks ago
San Mateo, California, United States Bloom Talent Full timeCustomer Success ManagerBloom Talent is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer growth and ensuring the success of our clients.Key Responsibilities:Onboarding and Support: Guide new customers through the onboarding process, providing training and...
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Customer Success Manager at YC Startup
3 weeks ago
San Mateo, California, United States Bloom Talent Full timeCustomer Success ManagerBloom Talent is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer growth and ensuring the success of our clients.Key Responsibilities:Onboarding and Support: Guide new customers through the onboarding process, providing training and...
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Customer Success Manager at YC Startup
5 days ago
San Mateo, California, United States Bloom Talent Full timeAbout the RoleBloom Talent is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer growth and ensuring the long-term success of our clients.Key ResponsibilitiesOnboarding and Support: Guide new customers through the onboarding process, providing training and...
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Customer Success Manager
2 weeks ago
San Francisco, California, United States Agave API Full timeAbout Agave APIAgave API is a fast-growing YC startup modernizing the construction industry. We're building APIs and Analytics for construction, an unsexy-but-huge industry. We help Construction software companies integrate with dozens of fragmented and old software that run most of construction. We also help Construction companies (e.g. General Contractors)...
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Customer Success Professional
3 weeks ago
San Francisco, California, United States Agave API Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Agave API. As a key member of our organization, you will be responsible for ensuring our customers have a delightful experience using our products.Key ResponsibilitiesProactively identify new opportunities for revenue growth and interact with our leadership and...
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Customer Success Professional
2 weeks ago
San Francisco, California, United States Agave API Full timeAbout the RoleWe're seeking a highly skilled Customer Success Manager to join our team at Agave API. As a key member of our growth team, you will be responsible for ensuring our customers have a delightful experience using our products.Your primary focus will be on onboarding new customers, troubleshooting common errors, and expanding revenue after we've...
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Customer Success Manager
2 weeks ago
San Mateo, California, United States Care Dynamics, LLC Full timeJob Title: Customer Success ManagerAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Care Dynamics, LLC. As a key member of our organization, you will play a critical role in ensuring the successful adoption and satisfaction of our customers.Key Responsibilities:Onboard new customers, ensuring a seamless transition to...
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Product Engineer
1 month ago
San Francisco, California, United States Y Combinator Full timeAbout the RoleAs a Product Engineer on the Bookface team at Y Combinator, you will play a critical role in building and scaling our most critical tools to help founders succeed. Our team is responsible for developing software that operates and manages the day-to-day batch, including event programming, office hours, pitch prep, and more.Key...
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Customer Success Manager
1 month ago
San Mateo, California, United States Care Dynamics, LLC Full timeJob OverviewWe are seeking a seasoned Customer Success Manager to join our team at Care Dynamics, LLC, a leading provider of innovative solutions for the enterprise market. As a key member of our customer-facing team, you will be responsible for ensuring the successful adoption and utilization of our products, driving customer satisfaction, and fostering...
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Enterprise Customer Success Manager
5 days ago
San Mateo, California, United States Stellic Full timeAbout StellicStellic is a pioneering SaaS platform that empowers students to achieve their academic goals and career aspirations. Our mission is to revolutionize the higher education landscape by providing a unified, user-friendly experience that addresses the complex challenges faced by institutions and students alike.The RoleAs an Enterprise Customer...
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Product Engineer, YC Software Team
3 weeks ago
San Francisco, California, United States Y Combinator Full timeAbout the RoleWe're seeking a skilled Product Engineer to join our small team at Y Combinator. As a Product Engineer, you'll play a critical role in building software tools that help founders succeed in our program.Key ResponsibilitiesDesign and develop software tools to support the YC program, including Bookface, forums, and alumni directories.Collaborate...
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Product Engineer
3 weeks ago
San Francisco, California, United States Y Combinator Full timeAbout the RoleWe're seeking a highly skilled Product Engineer to join our team at Y Combinator. As a Product Engineer, you will play a critical role in building YC's most critical tools to help founders succeed.Our team is responsible for developing software that operates and manages the day-to-day batch, including event programming, office hours, pitch...
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Customer Success Manager
3 weeks ago
San Francisco, California, United States Etleap Full time{"title": "Customer Success Strategist", "subtitle": "Drive Customer Growth and Engagement", "content": "Etleap is a leading provider of data integration solutions, empowering organizations to centralize, transform, and manage their data for enhanced analytics and decision-making.We are seeking a dynamic customer relationship professional to execute Etleap's...
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Technical Project Manager
2 weeks ago
San Francisco, California, United States Marr Labs (YC W24) Full timeTechnical Project/Program ManagerAt Marr Labs (YC W24), we're seeking a highly skilled Technical Project/Program Manager to oversee and drive the success of our customer-specific projects and internal R&D initiatives. As a key member of our team, you will play a crucial role in ensuring that projects are delivered on time, within scope, and to the highest...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States TBWA\Chiat\Day Full time{"title": "Customer Success Manager", "description": "Transforming Customer SuccessWe are seeking a highly motivated Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for delivering value to our customers across a diverse set of industries.Key Responsibilities:Establish trusted advisor...
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Senior Customer Success Manager
3 weeks ago
San Diego, California, United States Shield AI Full timeCustomer Success ManagerShield AI is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their desired outcomes through the use of our Hivemind Enterprise Software.Key Responsibilities:Build and maintain strong relationships with customers...
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Customer Success Manager
3 weeks ago
San Francisco, California, United States SimilarTech Ltd Full timeJob Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SimilarTech Ltd. As a Customer Success Manager, you will be responsible for managing and developing long-term partnerships with our customers, increasing renewal rates, and reducing churn.Key Responsibilities:Manage and develop...
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Customer Success Manager
3 weeks ago
San Francisco, California, United States SEARCH Group Partners Full timeCustomer Success ManagerSEARCH Group Partners, a premier recruiting firm, is seeking a Customer Success Manager for one of our SaaS clients. This position can be located in Denver or San Francisco office and requires 100% in-office work.Key ResponsibilitiesOwn the end-to-end customer experience, including onboarding, product adoption, and renewal.Proactively...
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Customer Success Manager
3 weeks ago
San Francisco, California, United States SEARCH Group Partners Full timeCustomer Success ManagerSEARCH Group Partners, a premier recruiting firm, is seeking a Customer Success Manager for one of our SaaS clients. This position can be located in Denver or San Francisco office and is a 100% in-office role.Key ResponsibilitiesOwn the end-to-end customer experience, including onboarding, product adoption, and renewal.Proactively...