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Assistant Manager Merchandising Lead

2 months ago

Livermore, California, United States Westlake Hardware Full time
{"Job Title": "Assistant Manager Merchandising", "Job Summary": "We are seeking an experienced Assistant Manager Merchandising to join our team at Westlake Ace Hardware. As a key member of our store operations team, you will be responsible for managing overall store operations and achieving company goals and directives.", "Responsibilities": {"Customer Service": "Provide exceptional customer service by greeting customers, answering questions, and resolving issues in a professional and courteous manner.

Assist customers in solving problems and provide a positive representation of Westlake Ace Hardware.

Maintain a clean and organized store environment, including the sales floor, stock room, and outdoor merchandise areas.

Ensure all calls and pages are answered promptly and effectively.

Handle customer complaints and work to resolve problems with the customer and have Westlake's best interest taken into consideration.

Possess excellent product knowledge and knowledge of store layout and location of products.

", "Store Operations": "Supervise the general operations of the entire store, including opening and closing procedures.

Assist with the implementation of Store Support Center programs and ensure successful Loss Prevention, Safety and Internal Audits.

Work with the General Manager and Assistant Manager - Operations on all aspects of running the store.

Participate in weekly management staff meetings and communicate issues to the appropriate Store Support Center department with General Manager approval.

Assist with special projects within the district as set forth by the District Manager.

Oversee and assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.

Assist with oversight of cashiering function in store operations.

Assist to ensure that weekly price changes and label updates are completed timely and accurately.

Oversee all cashiering functions including training, maintenance, audits, and reports.

Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).

Visit competition to be familiar with what they are doing.

Perform all other duties as assigned.

", "Inventory and Merchandising": "Ensure forklift operations and receiving is completed in a safe and efficient way.

Oversee receiving, checking in and stocking of merchandise for the store is being done completely.

Responsible for maintenance of back stock levels.

Oversee and ensure that cycle counts and negative on hand reports are completed timely and accurately.

Oversee and ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.

Manage ordering and maintaining desirable product inventory levels to ensure store profitability.

Oversee merchandise resets throughout the store.

Oversee all signage is current in the store.

Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

", "Hiring and Training of Associates": "Assist in training of all associates.

Actively recruit and promote the advancement of Westlake associates.

Assist in hiring, training, scheduling, reviewing, rewarding and coaching Sales Associates and Department Specialists with the approval of the General Manager.

", "Leadership": "Manage all aspects of store operations in the absence of the General Manager.

Lead by example; be approachable by all associates and customers.

Participate in store meetings.

Communicate any merchandising, cost control or sales idea to the General Manager for follow up.

Prepare and challenge yourself for future advancement.

", "Requirements": "High School or GED equivalent.

Previous retail management experience preferred. Hardware experience preferred.

Standing, walking, lifting (up to 25lbs) and climbing.

", "Compensation": "Starting at: $23.50 per hour

"}