Retail Customer Service Leader
4 weeks ago
As a Retail Customer Service Supervisor at PetSmart, Inc, you will be responsible for delivering exceptional customer experiences through various channels, including telephone, in-person, and online interactions. Your primary goal will be to resolve customer concerns efficiently and effectively, ensuring a positive outcome for the customer.
Key Responsibilities:
Conduct customer service interactions, addressing concerns and resolving issues in a timely and professional manner.
Maintain store standards and lead a culture of empowerment, ensuring compliance with company policies and codes of ethics.
Foster a culture of belonging by promoting resources and creating a safe and inclusive workplace environment.
Collaborate with team members to achieve customer satisfaction and service excellence goals.
Stay up-to-date with company policies, procedures, and initiatives to provide exceptional customer service.
Requirements:
Strong customer service skills and experience in a retail environment.
Ability to work in a fast-paced environment and adapt to changing situations.
Excellent communication and interpersonal skills.
Strong leadership and team management skills.
Ability to maintain confidentiality and handle sensitive information.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional growth and development.
Collaborative and dynamic work environment.
Recognition and rewards for outstanding performance.
Apply Now:
Apply for this exciting opportunity to join our team and make a difference in the lives of our customers. We look forward to hearing from you
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