Customer Service Ambassador
4 weeks ago
At John Petty AmFam Agency, we are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Process customer policy change requests in a timely and efficient manner.
- Verify customer contact information and update records as necessary.
- Schedule appointments for sales staff to meet with prospective customers.
- Respond to customer inquiries, cancellation requests, and sales requests within a specified timeframe.
- Provide exceptional customer service and support to ensure customer satisfaction.
Requirements
- Possess a strong work ethic and a positive attitude.
- Be proficient in multitasking, follow-through, and follow-up.
- Have excellent customer service skills and a driven, goal-oriented mindset.
- Be able to tactfully handle stressful and difficult situations.
Benefits
- Annual base salary based on experience.
- Paid time off (PTO).
- Hands-on training.
- Career growth opportunities.
- Evenings off.
- Mon-Fri schedule.
- Appreciation lunches.
- Monthly bonuses.
- Team meetings.
- Team building events.
- Attendance bonuses monthly and quarterly.
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