Customer Service Ambassador

4 weeks ago


Muncie, Indiana, United States John Petty AmFam Agency Full time
Job Description

At John Petty AmFam Agency, we are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Process customer policy change requests in a timely and efficient manner.
  • Verify customer contact information and update records as necessary.
  • Schedule appointments for sales staff to meet with prospective customers.
  • Respond to customer inquiries, cancellation requests, and sales requests within a specified timeframe.
  • Provide exceptional customer service and support to ensure customer satisfaction.

Requirements
  • Possess a strong work ethic and a positive attitude.
  • Be proficient in multitasking, follow-through, and follow-up.
  • Have excellent customer service skills and a driven, goal-oriented mindset.
  • Be able to tactfully handle stressful and difficult situations.

Benefits
  • Annual base salary based on experience.
  • Paid time off (PTO).
  • Hands-on training.
  • Career growth opportunities.
  • Evenings off.
  • Mon-Fri schedule.
  • Appreciation lunches.
  • Monthly bonuses.
  • Team meetings.
  • Team building events.
  • Attendance bonuses monthly and quarterly.

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