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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.
Key Responsibilities- Customer Service: Greet customers in a friendly and welcoming manner, respond to customer inquiries, and resolve customer complaints in a professional and courteous manner.
- Sales Floor Management: Maintain a clean and organized store environment, including restocking shelves, facing merchandise, and ensuring that the sales floor is free of clutter.
- Sales and Upselling: Meet or exceed sales goals by providing excellent customer service, making product recommendations, and upselling and cross-selling products to customers.
- Cash Handling and Operations: Accurately process customer transactions, handle customer returns and exchanges, and maintain a high level of accuracy with cash handling and inventory management.
- Teamwork and Communication: Collaborate with colleagues to achieve sales goals, provide feedback and support to team members, and communicate effectively with customers and management.
- Age Requirement: Must be 18 years of age or older (21 years of age or older in certain states).
- Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
- Communication Skills: Ability to read, write, speak, and understand English effectively.
- Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
- Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
- Personable and Positive: Friendly demeanor and a knack for making people feel welcome.
- Detail-Oriented: Notice the little things that make a big difference in a customer's experience.
- Reliable and Responsible: Punctual, trustworthy, and take pride in your work.
- Flexible: Adaptable and ready to take on a variety of tasks in our fast-paced environment.
- Competitive Pay: $13/hour.
- Benefits: For information on benefits offered, please click on the hyperlink below.
- Equal Opportunity Employer: GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law.
