Customer Service Representative

2 months ago


Okeechobee, Florida, United States Teleperformance USA Full time

About Teleperformance USA

Teleperformance USA is a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with Teleperformance USA

  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

Your Responsibilities

As a Pre-Licensed Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

  • Handle and carefully respond to all customer inquiries
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive
  • Appropriately communicate with customers

Requirements

  • 6 months customer service experience minimum
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • Proven oral & written communication skills
  • 6 months Call Center experience, preferred
  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Organization and work prioritization skills


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