Field Service Technician

3 weeks ago

Philadelphia, Pennsylvania, United States Tennant Full time
Job Summary

We are seeking a skilled Field Service Technician to join our team at Tennant Company. As a Field Service Technician, you will be responsible for maintaining, troubleshooting, and repairing our equipment to ensure customer satisfaction.

Key Responsibilities
  • Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical, electrical, hydraulic systems, and combustion engine problems on customer-owned Tennant products and similar competitor models.
  • Own your territory and plan your daily schedule, including contacting customers to schedule all service activities, and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs.
  • Create and maintain records of all service activities and business reporting documentation.
  • Ensure cleanliness and organization of all Tennant Company property, including the company vehicle, tools, parts, inventory, and equipment.
  • Follow all safety protocols and utilize proper PPE.
  • Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to create the ultimate customer experience.
Requirements
  • High school diploma or equivalent.
  • Valid driver's license plus meet Tennant Company driving policy requirements.
  • Minimum of 3 years of experience: troubleshooting and repairing combustion engines (LP, Diesel, or Gas), troubleshooting and repairing mechanical and electrical systems, using hand and power shop tools, equipment, and diagnostic devices, using a personal computer, MS Office Suite, and email.
  • Preferred experience: vocational schooling in automotive/diesel/electrical, working on mobile equipment (forklifts, heavy equipment, etc.), previous experience working directly with customers.
What We Offer
  • Competitive salary.
  • Performance-based incentives structure.
  • Excellent benefits package (eligible on 1st day of employment).
  • Company Service Vehicle.
  • Cell phone and Tablet.
  • Uniforms.
  • Specialty Tools.
  • Comprehensive training program including ride-along, virtual and factory-based training.
  • Monday-Friday schedule; work-life balance.

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.

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