Multifamily Waste Management Lead
7 days ago
Job Summary: We are seeking an experienced Multifamily Waste Management Lead to oversee the collection of waste, recycling, and compost across 20 to 40 multifamily communities. This role includes supervising a team of 15 to 40 part-time Service Valets and ensuring that service delivery meets the highest standards of quality within the assigned territory.
About the Role: As a Multifamily Waste Management Lead, you will be responsible for overseeing day-to-day operations, managing schedules, timecards, and administrative tasks to ensure seamless service delivery. You will also provide training on company procedures, ensure compliance with policies, safety standards, and best practices, while instilling our mission of delivering exceptional service.
Key Responsibilities:
- Oversee the timely, safe and efficient collection of trash, recycling, and compost for assigned apartment communities, consistently meeting the high service standards expected by our clients
- Regularly visit communities to assess service quality, complete container audits, identify any potential safety concerns, and promptly report or address issues as needed
- Utilize the iValet dashboard to monitor performance in real-time, identifying opportunities for improvement to enhance both productivity and service quality
- Review arrival, departure, tracking, observation and last call photographs
- Respond to and log resident or community complaints in Salesforce, ensuring timely resolution and documentation of all concerns
- Actively seek alternative coverage for Service Valet callouts, and step in to cover shifts when no alternative is available to maintain uninterrupted service
- Ensure Service Valets have the resources needed to perform service, including equipment, access keys, and other necessary tools
- Collect necessary supplies such as personal protective equipment (PPE), containers, and brochures from the warehouse, and assist with container distributions and other tasks to ensure client satisfaction
About You: To be successful in this role, you will need to have supervisory experience, preferably with a team of part-time employees. You should also have strong communication skills, ability to work independently, and proficiency in Microsoft Office Suite, specifically Outlook and Excel. Additionally, you must be able to efficiently oversee associates across multiple communities, ensuring timely and accurate service delivery while prioritizing critical operational needs.
Salary: The estimated salary for this position is $25-$30 per hour, depending on experience and qualifications.
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