Customer Service Representative

4 weeks ago


Orlando, Florida, United States Earl Enterprises Full time
Job Summary

We are seeking a highly organized and friendly individual to join our team as a Cashier and Phone Operator at Planet Hollywood. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling cash transactions, and responding to phone calls in a prompt and friendly manner.

Key Responsibilities
  • Answer all phone calls within three rings in a personalized and friendly manner.
  • Perform cash check-outs for all servers at the end of their shift.
  • Verify hotel charges against reports.
  • Receive and distribute incoming mail.
  • Keep phone extension lists and employee phone lists up to date and accurate.
  • Take accurate and legible messages and relay them in a timely fashion.
  • Keep all necessary forms stocked.
  • Prepare and distribute the PX sheet to managers at the beginning of each shift.
  • Log all lost and found items accurately and store valuables in designated areas.
Requirements
  • Working Under Pressure - Ability to complete tasks under stressful situations.
  • Organized - Possessing a systematic method of performing tasks.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Customer Oriented - Ability to take care of customers' needs while following company procedures.
  • Effective Communication - Ability to communicate clearly and concisely in writing and verbally.


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