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Customer Service Ambassador

2 months ago

Piedmont South Carolina, United States Cornerstone Building Brands Full time

Job Summary:

Cornerstone Building Brands is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional customer service and supporting the front-end administrative tasks for our Fortify Building Solutions store in Piedmont, SC.

Key Responsibilities:

  • Greet customers and provide a positive experience to ensure satisfaction
  • Handle customer transactions, including issuing receipts, refunds, and pick lists
  • Field phone calls and take messages, delivering them to the correct departments
  • Resolve customer inquiries and provide relevant information
  • Maintain showroom inventory and keep the showroom clean
  • Prepare nightly deposit and ensure accurate account of money at the location
  • Clerical and administrative functions as part of the daily operation
  • Answer incoming customer phone calls
  • Scan and upload daily job folders and daily credit folders
  • Set up new customers on the computer, verifying tax exemptions and deposits
  • Review invoices for proper pricing, quantities, and payment terms
  • Communicate with customers to collect cash owed
  • Respond to customers regarding payment matters
  • Research and respond to internal requests on customer activity
  • Apply customer payments to accounts receivable
  • Coordinate with internal teams to resolve invoice issues with customers
  • Responsible for reconciliation of petty cash and cash box
  • Prepare customer returns and submit to share drive
  • Prepare expense Purchase Orders and submit for approval
  • Perform other clerical duties as assigned