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Licensed Family Service Advisor

2 months ago

Frederick, Maryland, United States Northstar Memorial Group, LLC Full time
Dynamic Sales Role at NorthStar Memorial Group

We are seeking a skilled Licensed Family Service Advisor to join our team at Resthaven Funeral Home and Memorial Gardens in Frederick, MD. As a key member of our sales team, you will redefine the way families honor their loved ones through trusted advisory.

Key Responsibilities:

  • Build relationships in the community to educate and guide families in their pre-planning decisions
  • Excel in setting appointments, giving pre-planning guide presentations, and product presentations
  • Provide professional park tours of each location within your area
  • Complete paperwork timely, neatly, and accurately, including all specific requirements for contract processing
  • Track sales activity and ratios to measure areas of strength and areas that need improvement
  • Use CRM to track contacts and ensure professional follow-up
  • Contact new and existing customers to discuss how specific products or services can meet their needs
  • Prospect daily using multiple methods, including cold calling, door knocking, mailers, seminars, and outside events
  • Provide world-class customer service, a positive attitude, and a willingness to do "Whatever it takes"

Requirements and Qualifications:

  • High School Diploma
  • Valid driver's license and a satisfactory driving record
  • Must have reliable transportation
  • Current Funeral Director License issued in Maryland
  • Knowledge of current federal, state, and local regulations related to the cemetery and funeral industry

We are an equal-opportunity employer and welcome applications from qualified candidates. If you are a motivated and results-driven individual who is passionate about providing exceptional customer service, we encourage you to apply.