Shelter Advocate

4 days ago


Phoenix, Arizona, United States UMOM New Day Centers Full time
Job Summary

UMOM New Day Centers is seeking a dedicated and compassionate Shelter Advocate to join our team. As a key member of our shelter program, you will provide exceptional customer service, support, and advocacy to our clients, promoting a safe and supportive environment.

Key Responsibilities
  • Provide friendly and professional customer service to clients, volunteers, and staff.
  • Answer phone calls and transfer to the appropriate person or department.
  • Assist clients with meeting their immediate basic needs, such as food, clothing, and hygiene supplies.
  • Model a trauma-informed approach to conflict resolution and promote a culture of safety and respect.
  • Assist with maintaining the lobby area clean and organized.
  • Support clients in understanding and following program expectations and policies.
  • Engage clients in activities and resources to promote their well-being and stability.
  • Complete documentation for client moves and transfers.
  • Assist with meal distribution and special events.
  • Perform other duties as assigned to support the shelter program.
Requirements
  • High school diploma or equivalent required.
  • One year of experience in customer support or a related field preferred.
  • Previous experience working with low-income, at-risk, or homeless individuals preferred.
  • Valid Level One Fingerprint Clearance Card or ability to obtain one.
  • Valid 1st Aid/CPR Certification.
Work Schedule

The typical schedule for this position is 5 days a week with 2 consecutive days off and includes work on weekends and holidays.


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