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Computer Repair Specialist
2 months ago
NerdsToGo Inc is seeking a skilled Computer Repair/Customer Service Associate to join our team. As a key member of our technical support team, you will provide exceptional customer service and technical support to our residential and small business customers.
Responsibilities:- Provide advanced technical solutions to customers in-store, over the phone, and on-site at their business or residence.
- Maintain a positive and professional attitude toward customers at all times.
- Perform PC hardware and software troubleshooting, repair, and maintenance.
- Assist with Microsoft 365 administration, including user management, basic security settings, and application configuration.
- Execute data recovery and loss prevention tasks.
- Upgrade and install software, ensuring compatibility and optimal performance.
- Perform network installation and maintenance (wired, wireless, LAN, WAN).
- Manage virus protection and Spyware/Adware removal.
- Enhance security solutions for home and small business technology.
- Deliver one-on-one training for customers on various technology topics.
- Collaborate with Senior Technicians, seeking guidance and support when needed.
- Associate's degree in a technology-related field, or equivalent experience.
- Minimum of 2 years of experience providing technical support.
- Knowledge of PC troubleshooting and repair.
- Strong communication and customer service skills.
- Familiarity with Windows OS and experience with Mac and Apple products.
- Knowledge of Office suite (Word, Excel, PowerPoint, and Outlook).
- Valid driver's license and clean driving record.
- Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices.
- A+, Network+, or other relevant certifications.
- Competitive benefits, including health insurance, vacation, paid holidays, and commission opportunity.
- Opportunity to join an incredible company that values people and results.
- Make a significant contribution to our history-making journey.
- Be a part of a supportive and caring team that prioritizes learning and growth.
Compensation: $25.00 per hour
