Retail Banking Specialist

4 weeks ago


Fort Myers, Florida, United States Fifth Third Full time
About the Role

Fifth Third Bank is seeking a highly motivated and customer-focused Personal Banker Associate I to join our team in Fort Myers, Florida. As a key member of our Financial Center team, you will play a critical role in providing exceptional customer service and building strong relationships with our customers.

Key Responsibilities
  • Use a consultative approach to identify and meet the financial needs of customers, providing personalized solutions and recommendations.
  • Maintain a thorough knowledge of our retail consumer and small business products and services, utilizing our value proposition to drive sales and revenue growth.
  • Utilize technology and approved marketing tools to proactively engage with customers, set appointments, and conduct periodic financial reviews.
  • Focus on cross-selling to existing customers and engaging in outside sales activities, such as membership advantage presentations and business sales calls.
  • Establish strong working relationships with assigned business partners, referring customers to provide timely and holistic financial solutions.
  • Consistently meet or exceed customer experience and individual/team production goals, driving year-over-year revenue growth.
Requirements
  • College degree or equivalent work experience, with a combination of education and experience preferred.
  • Experience in the financial industry is a plus, but not required.
  • Demonstrated ability to develop a comfort level with sales activities and a strong understanding of advanced math functions.
  • Ability to represent Fifth Third Bank in a professional manner, with excellent verbal and written communication skills.
  • Demonstrated ability to develop a working knowledge of retail policies and procedures, utilizing good judgment in making sound decisions.
About Fifth Third Bank

Fifth Third Bank is committed to fostering an inclusive and diverse culture, promoting equal employment opportunity in all employment decisions. We are proud to have an engaged and inclusive culture, and we strive to create a work environment that is welcoming and respectful to all employees and customers.



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