Customer Service Ambassador

4 weeks ago


Calvert City, Kentucky, United States Jackson Hewitt Full time

Key Responsibilities:

  • Respond to client inquiries and resolve issues in a timely and efficient manner.
  • Utilize software and databases to document customer records and cases.
  • Take ownership of assisting and researching customer issues, escalating when necessary.

About the Role:

As a Contact Center Representative at Jackson Hewitt, you will be the primary point of contact for clients, providing exceptional support and service. You will be responsible for answering and making calls to clients, responding to inquiries, and resolving issues in a timely and efficient manner.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong knowledge of software and databases used in the role.


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