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Senior IT Systems Analyst

1 month ago

Chicago, Illinois, United States Adtalem Global Education Full time
Job Summary

Adtalem Global Education is seeking a highly skilled Senior IT Systems Analyst to join our team. As a key member of our Network Operations Center, you will play a crucial role in supporting the stability of our IT systems.

Key Responsibilities
  • Swiftly address major incidents, analyze root causes, and implement preventive measures to ensure system stability.
  • Collaborate with vendors to ensure service levels are met and quality is maintained.
  • Provide advanced troubleshooting and escalation support for the Level 1 IT Help Desk.
  • Support the Knowledge Management process by creating, reviewing, and retiring knowledge articles.
  • Communicate effectively with technical and non-technical stakeholders.
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, or a related field.
  • Relevant certifications such as ITIL, CompTIA A+, CompTIA Network+, CISSP, or ServiceNow certifications.
  • Five to seven years of experience in IT analysis, systems management, or a related role.
  • Strong knowledge of enterprise-level IT environments and support.
What We Offer
  • A competitive salary range of $70,696.34 to $124,230.14.
  • A robust suite of benefits, including health, dental, vision, life, and disability insurance.
  • A 401k Retirement Program with a 6% employer match.
  • Participation in Adtalem's Flexible Time Off (FTO) Policy.