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Assistant Department Manager

2 months ago

Santa Monica California, United States Anthropologie Full time
Job Summary

The Assistant Department Manager plays a vital role in supporting the success of our retail store by fostering a positive and inclusive environment for customers and employees alike. This position requires a strong leader who can motivate and guide the team to achieve exceptional customer service and sales results.

Key Responsibilities
  • Customer Experience
    • Act as a brand ambassador to promote a positive and inclusive environment in the store, aligning with our company values.
    • Lead by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard, and valued.
  • Leadership + Team Management
    • Participate in leading the sales floor and driving engagement in each zone through elevated communication.
    • Guide the team to prioritize the customer experience and achieve store objectives.
    • Participate in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team.
  • Visual + Business Operations
    • Support daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
    • Collaborate with key partners to effectively execute shipment and omni-fulfillment processes.
  • Communication + Relationships
    • Contribute to an inclusive work environment by actively listening to others and seeking different perspectives.
    • Check in with leadership to maintain communication and teamwork on completing store objectives.
Requirements
  • Anthropologie brand fan
  • 1+ years of retail leadership experience
  • Experience being a team player
  • Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays
  • Eagerness to learn and grow within the organization