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Facilities Operations Manager

2 months ago

Schaumburg, Illinois, United States Schaumburg Lodging LLC Full time
Job Overview

Schaumburg Lodging LLC is in search of a skilled Facilities Operations Manager. The primary duty of the Facilities Operations Manager is to ensure the property is appealing, secure, and well-maintained, employing a systematic approach that enhances guest satisfaction while adhering to budgetary constraints. This role encompasses the maintenance, repair, refurbishment, renovation, and overall upkeep of the property.

This is a full-time, hourly role that requires adaptability in scheduling. We provide a competitive compensation package that includes annual performance-based increases, eligibility for bonuses, and the following benefits:

  • Health and Welfare (Medical, Dental, Vision, Health Savings Account, and Flexible Spending Accounts)
  • Company Paid Short and Long-Term Disability, Basic Life, and AD&D
  • Voluntary Term Life Insurance
  • Retirement Benefits (401k)
  • Time Off Benefits (Paid Holidays and PTO)
  • Employee discounts

Required Skills & Knowledge:

  1. Ability to deliver professional and courteous service to guests.
  2. Strong time management skills and capability to work independently.
  3. Excellent organizational skills with a keen attention to detail.
  4. Ability to comprehend and follow verbal and written instructions, along with effective communication skills.
  5. Maintain a positive and professional demeanor when addressing guest and associate issues.
  6. General mechanical and electrical knowledge, with the ability to work with HVAC, refrigeration, and plumbing systems.
  7. Capability to prioritize tasks and perform duties with minimal disruption to guests.
  8. Experience in operating small equipment.
  9. Willingness to obtain CPO certification if required.
  10. One to two years of relevant property maintenance experience is essential.

Key Responsibilities:

  1. Assist guests in a professional and courteous manner.
  2. Execute job responsibilities in a cost-effective manner while adhering to budgetary guidelines.
  3. Inspect all operational systems and components of the hotel to ensure proper, efficient, and safe functioning.
  4. Respond promptly to guest issues or concerns and notify the appropriate party upon resolution.
  5. Conduct preventative maintenance, repairs, or recommend repairs for all mechanical/electrical, HVAC, refrigeration, and plumbing systems, as well as all building components and furniture, fixtures, and equipment. Advise management if external contractors are necessary and collaborate with vendors as needed.
  6. Maintain the grounds, landscaping, and parking areas in a clean, safe, and visually appealing manner.
  7. May be required to assign and oversee the work of other maintenance staff.
  8. Perform preventative maintenance in a timely manner, ensuring all aspects of the hotel meet brand standards.
  9. Carry out painting, carpentry, plumbing, carpet cleaning, and other tasks as required.
  10. Manage inventory of supplies, ensuring adequate quantity and quality of products.
  11. Keep all storage areas, shops, and mechanical spaces clean, safe, and secure.
  12. Develop a thorough understanding of the property and its facilities to effectively respond to guest inquiries.
  13. Understand and apply all hotel safety and security protocols to maintain a secure environment for employees and guests.
  14. Keep supervisors informed of any significant issues or unusual matters requiring attention for prompt resolution.
  15. Perform additional duties as assigned.

Additional Considerations:

  1. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions without compromising guest satisfaction or business operations.
  2. This job description is not intended to encompass all duties that may be performed by the individual in this position. Associates may be required to follow other job-related instructions and perform additional job-related duties as requested by their supervisor.

Physical Demands:

The Facilities Operations Manager will work both indoors and outdoors regularly. This position requires continuous standing, walking, lifting, carrying, bending, and reaching throughout the entire shift. Potential hazards may include, but are not limited to, slipping and tripping, working with sharp objects and tools, operating equipment, and exposure to variable temperatures, weather conditions, chemicals, and fumes.

Candidates offered employment must undergo a background check and drug test.

We are an E-Verify participating employer.

EOE M/F/Vet/Disability