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Mobility Services Supervisor

2 months ago

New York County New York, United States Propark Mobility Full time
About the Role

We are seeking a highly motivated and experienced Parking Operations Manager to join our team at Propark Mobility. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our parking locations, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Develop and implement operational strategies to improve efficiency, productivity, and customer satisfaction.
  • Manage and train a team of supervisors and line-level employees to ensure seamless operations.
  • Review and approve work schedules to ensure adequate coverage while minimizing expenses.
  • Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Assist in handling customer complaints and day-to-day operational issues.
  • Manage and submit employee, operations, and payroll reports.
  • Oversee the customer service program to ensure customer satisfaction.
  • Develop budgets and monitor financials to meet business goals.
  • Review and evaluate audits to ensure integrity of revenue control.
  • Ensure compliance with company policies and procedures, as well as those of our clients.
  • Respond to operational issues when needed.
Requirements
  • Previous experience in parking or mobility services, with a focus on operations management.
  • Strong leadership and communication skills, with the ability to motivate and train a team.
  • Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Ability to work in a fast-paced environment, with a focus on customer satisfaction and business growth.
  • Strong computer skills, including Microsoft Office and ADP.
What We Offer
  • A competitive salary and incentive bonus potential.
  • A comprehensive benefits package, including medical, dental, vision, and 8 supplemental insurances.
  • A fun and progressive work environment, with a focus on supporting and celebrating each other.
  • Opportunities for career growth and professional development.
About Us

Propark Mobility is a leading provider of parking and mobility services, with over 750 locations throughout the U.S. We are committed to creating the perfect parking moment for every guest, and we are seeking a talented and motivated individual to join our team.