Healthcare Systems and Services Representative

7 days ago


Nashville, Tennessee, United States PSG Global Solutions Careers Full time
Job Opportunity

We're seeking a skilled Remote Customer Service Representative to join our team in the Healthcare Systems and Services industry. This role is based in Nashville, Tennessee, United States.

  • Respond to inbound calls from members regarding their benefits.
  • Focus on delivering exceptional service quality while multitasking on complex calls.
  • Research information on deductibles, claim status, providers, and more.
  • Provide accurate answers about Medicare and Medicaid.
  • Prioritize excellent customer service and demonstrate a genuine passion for helping others.
  • Maintain confidentiality when handling sensitive information.
About Our Client

PSG Global Solutions Careers offers outsourcing, staffing, consulting, and workforce solutions across various industries, including Engineering, Finance, and Healthcare. With 60 years of experience and over 5,000 offices in 39 countries, we help nearly 700,000 employees worldwide achieve their potential.

Key Requirements
  • A minimum of 1-2 years of recent Call Center experience with proficiency in working with dual monitors.
  • Knowledgeable about Medicare and Medicaid.
  • Able to work from home with strong internet speed, ethernet connection, and a private workspace.
  • Reliable, fast learner, team player, and caring individual who can be a healthcare advocate for our members.
  • Able to show empathy, patience, and effectively use resources to find answers to our members' questions.
Earn an Estimated $45,000 - $55,000 Per Year

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