Training Logistics Coordinator

3 days ago


Boston, Massachusetts, United States 908 Devices Full time
Job Overview

908 Devices Inc. is a leading innovator in chemical and biochemical analysis, revolutionizing the industry with its suite of purpose-built handheld and desktop devices. As a Training Logistics Coordinator, you will play a critical role in facilitating an elevated customer training experience, ensuring seamless support and efficient coordination with our customers.

Key Responsibilities

  • Coordinate training and installation of 908 Devices products at customer sites, ensuring timely and efficient delivery
  • Manage customer records and training details in CRM databases, maintaining accurate and up-to-date information
  • Collaborate with internal teams to review training statuses and forecasts, ensuring successful training sessions
  • Evaluate customer surveys and trainer assessments to identify areas for improvement and optimize training processes
  • Contribute to improving coordination processes and utilizing new systems/tools to enhance the customer experience

Requirements

  • Excellent communication and interpersonal skills, with the ability to solve problems quickly and effectively
  • Strong organizational and time management skills, with the ability to independently manage multiple projects
  • Excellent electronic tool/communication awareness for SaaS products, MS Office, etc.
  • Previous customer-facing service experience is necessary; industry is not critical

Working at 908 Devices

We are proud to be a company changing the status quo in our industry. Join us and work with curious and innovative people, creative problem solvers, risk-takers, and dedicated colleagues as we reimagine the future of Mass Spec.

908 Devices does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.



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