Enterprise Solutions Architect
4 weeks ago
Job Summary:
The Enterprise Engineer IV will provide technical expertise in end-user engineering to strengthen the reliability, efficiency, and performance of the enterprise by utilizing Digital Employee Experience (DEX) and endpoint management tools. This role will serve as a technical partner to implement established standards and procedures, ensuring operational stability and identifying issues that require remediation.
Key Responsibilities:
- Identify efficiency and automation needs, creating and implementing solutions based on issues reported by field peers, management, and project teams.
- Analyze raw DEX toolset data to identify efficiency potential and develop remediations.
- Investigate and resolve known and unknown issues using DEX tools.
- Interpret data and create reporting from DEX tools.
- Gather business and technical requirements.
- Design, test, evaluate, implement, and support complex automation/remediation solutions through DEX toolsets.
- Evaluate business requirements and recommend DEX technologies to enhance availability, reliability, scalability, and security.
- Consult with other business units to coordinate needs, issue research/remediation, and implementation timelines.
- Design and document DEX standards and procedures, and train on usage when necessary.
- Ensure engineered solutions conform to established enterprise/industry standards and reference models.
- Provide technical support to the enterprise with use of DEX tools.
- Coordinate activities with internal/external technology owners/service providers.
- Create detailed documentation for all engineering solutions.
Requirements:
- Lakeside SysTrack or 1E Tachyon expertise.
- Intermediate to expert skill level with PowerShell.
- Active Directory expertise, including basic concepts, groups/memberships/security.
- Group Policy understanding, including GPO utilization in an enterprise environment.
- Microsoft SCCM or VMWare WorkspaceONE experience.
Preferred Qualifications:
- Intermediate to expert SQL experience.
- SCALE Script Language experience.
- SQL Server Reporting Services and/or PowerBi experience.
Experience:
- 2+ years of experience navigating and developing solutions in either 1E Tachyon or Lakeside SysTrack.
- 5+ years of progressively responsible work experience specifically in Enterprise Endpoint Engineering.
- 5+ years' experience integrating multiple complex solutions into one standard enterprise solution.
Education:
Bachelor's degree in information technology or 5 years of equivalent experience.
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