Retail Operations Leader

2 weeks ago


Oakwood, Ohio, United States The Tile Shop, Inc. Full time
The Tile Shop, Inc. is seeking a Retail Operations Leader who embodies a customer-centric and sales-oriented leadership style.

We are looking for exceptional, knowledgeable, and driven leaders whose primary focus is to deliver unparalleled guidance to their team while exemplifying outstanding customer service.

As a Retail Operations Leader, you will set the standard by motivating and developing your team to achieve sales objectives and foster an exceptional customer journey.

Key Responsibilities:
  • Cultivate and nurture a proficient team of Assistant Managers and Sales Associates.
  • Provide training and mentorship on company policies, procedures, and responsibilities.
  • Engage with customers proactively to build enduring relationships.
  • Promote tile and associated products to surpass customer expectations.
  • Acquire knowledge of all store and warehouse operations.
  • Lead by example to meet and exceed sales targets.
  • Understand the installation process and products to inform customers effectively.
  • Monitor established sales objectives for the store.
  • Keep customers informed regarding product delivery timelines.
  • Uphold professional standards to safeguard The Tile Shop brand integrity.
  • Create schedules for Store Associates and Warehouse Personnel.
  • Ensure inventory accuracy and management.
  • Implement sound business practices consistently.
  • Perform additional duties as assigned.
Qualifications:
  • Minimum of 2 years in retail management.
  • Prior sales experience is essential.
  • Demonstrated ability to build, develop, and inspire a sales team.
  • Strong work ethic with a commitment to exceeding expectations.
  • Ability to collaborate effectively in a dynamic, commission-based sales environment.
  • Willingness to learn and grow through independent and constructive feedback.
  • Lead with positivity and infectious enthusiasm.
  • Detail-oriented and exceptionally organized.
  • Aesthetic sense: capable of coordinating various styles, colors, and textures.
  • Basic mathematical and computer proficiency.
  • Proficient in reading, writing, and speaking English.
  • Previous experience in a related field is preferred.
Additional Information:
  • Competitive compensation with unlimited earning potential.
  • Opportunities for individual career advancement and comprehensive training.
  • Competitive and comprehensive benefits package.
  • Employer contributions to Health Savings Accounts.
  • 401(k) plan with employer matching.
  • Team-oriented work environment.
The Tile Shop is an Equal Opportunity Employer.
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