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Night Auditor

2 months ago


Atlanta, Georgia, United States Sonesta International Hotels Full time
Job Description

The Night Auditor is a critical role within our hotel operations, responsible for ensuring the accuracy of financial transactions and providing exceptional guest service. As a key member of our front desk team, you will be the first point of contact for guests during the overnight hours, providing a warm and welcoming experience.

Key Responsibilities:
  • Balance and audit room revenue, food and beverage revenue, and telephone revenue for accuracy
  • Prepare and transmit daily management and accounting reports, ensuring the accurate accounting of hotel revenues and expenses
  • Assist in the setup and maintenance of the complimentary breakfast service, including hot and cold food stations, juice and coffee stations, and supplies
  • Act as the security point of contact during various times in the shift
  • Communicate with the Operations Manager to resolve accounting discrepancies and request or provide information
  • Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program
  • Accurately process all cash and credit card transactions in accordance with established procedures
  • May book guest reservations, process cancellations, revisions, and information updates, and up-sell rooms to maximize revenue
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Requirements:
  • High School diploma or equivalent required
  • One year of previous hotel experience preferred
  • Previous background from the extended stay industry preferred
  • Reading and writing skills are utilized when compiling department records, guest registration, and reservation information
  • Ability to speak, read, and write fluent English; other languages beneficial
  • Professional verbal and written communication skills
  • Mathematical skills, including basic math, percentages, and variances preferred
  • Problem-solving, reasoning, motivating, organizational, and training abilities preferred
  • Experience with Microsoft Office and Opera systems preferred
  • Valid driver's license required
Benefits:
  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts