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Night Auditor
2 months ago
The Night Auditor is a critical role within our hotel operations, responsible for ensuring the accuracy of financial transactions and providing exceptional guest service. As a key member of our front desk team, you will be the first point of contact for guests during the overnight hours, providing a warm and welcoming experience.
Key Responsibilities:- Balance and audit room revenue, food and beverage revenue, and telephone revenue for accuracy
- Prepare and transmit daily management and accounting reports, ensuring the accurate accounting of hotel revenues and expenses
- Assist in the setup and maintenance of the complimentary breakfast service, including hot and cold food stations, juice and coffee stations, and supplies
- Act as the security point of contact during various times in the shift
- Communicate with the Operations Manager to resolve accounting discrepancies and request or provide information
- Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program
- Accurately process all cash and credit card transactions in accordance with established procedures
- May book guest reservations, process cancellations, revisions, and information updates, and up-sell rooms to maximize revenue
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- High School diploma or equivalent required
- One year of previous hotel experience preferred
- Previous background from the extended stay industry preferred
- Reading and writing skills are utilized when compiling department records, guest registration, and reservation information
- Ability to speak, read, and write fluent English; other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills, including basic math, percentages, and variances preferred
- Problem-solving, reasoning, motivating, organizational, and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Valid driver's license required
- Medical, Dental, and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts