Housekeeping Supervisor Leader
5 days ago
Job Title: Housekeeping Supervisor Leader
About the Role:
We are seeking an experienced Housekeeping Supervisor Leader to join our team at Loews Hotels, LLC. The successful candidate will be responsible for ensuring the highest standards of cleanliness and hospitality in our hotel.
Key Responsibilities:
- Supervise a team of housekeepers to ensure excellent service delivery and maintain high standards of cleanliness and organization.
- In charge of safety and proper use and storage of hazardous chemicals.
- Inspect guest rooms to ensure they meet our high standards and make recommendations for improvements.
- Train housekeeping employees in professional knowledge and skills according to departmental standards.
- Ensure that employees are committed to all Standards and Procedures and the hotels mission statement.
- Communicate constantly with dispatcher to ensure that room status is updated and that priority requests are satisfied as soon as possible.
- Solve any problems in their assigned area.
- Provide employees with an outstanding model of professional conduct, high morale and guest service.
- Demonstrate excellent Guest Relations skills.
- Perform additional duties and responsibilities as requested.
- Ensure that employees turn in lost and found items.
- Report any accidents or incidents to management promptly.
- Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance.
- Ensure aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors.
- Inspect and evaluate physical condition of the hotel daily for cleanliness and necessary repairs.
- Ensure removal of Room Service trays from hallways and placement in appropriate location in service landings.
- Greet and interact with guests in an outstandingly friendly and professional manner.
Requirements:
- Previous housekeeping experience required.
- Must have good English skills (read, write and speak).
- High school diploma preferred.
- Must be able to give direction to housekeepers.
- Must be able to handle multiple tasks and make appropriate decisions in difficult situations.
- Requires extensive standing, walking, lifting and bending.
- Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift.
- Able to work a flexible schedule, including weekends and holidays.
- Must be customer-service orientated and have excellent hospitality skills.
Benefits:
- Ongoing training and development opportunities.
- Opportunities for career advancement.
- A competitive salary of $55,000 - $65,000 per annum, depending on experience.
Location: St. Louis, MO
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