Client Support Specialist

3 weeks ago


Farmington, Michigan, United States Thornton & Grooms Inc Full time

In this role as a Client Support Specialist, you will be responsible for delivering exceptional customer service and support to our clients. This is a key position in our company where you will be working closely with our field staff to ensure seamless communication and timely resolutions.

Job Overview:

This is an exciting opportunity to join a dynamic team that values innovation and customer satisfaction. As a Client Support Specialist, you will play a vital role in achieving our business objectives by providing top-notch support to our clients.

Key Responsibilities:
  • Provide exceptional customer service through phone calls, emails, chats, and live interactions.
  • Convert inbound customer calls into appointments for our field staff.
  • Achieve a high raw inbound booking rate and maintain an average handle time of 3-6 minutes.
  • Onboard at least one customer per day into our Home Care Club.
Requirements:
  • 1+ years of customer service experience or post-high school educational background.
  • Possess a passion for explaining, presenting, and providing options to customers.
  • Ability to work a specific schedule assigned by the company.
  • Pass the prescreening requirements: Clear 9-panel drug test, background check, and a clean motor vehicle report for the past three years.
Estimated Salary:

$40,000 - $60,000 per year, depending on experience.



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