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Technical Client Success Manager

2 months ago


Seattle, Washington, United States Pacific Office Automation Full time
Job Overview

Pacific Office Automation stands as the largest independent dealer of document imaging and technology solutions in the United States. Established in 1976, we have expanded to over thirty branches across ten western states, including OR, WA, CA, AZ, NM, NV, UT, ID, CO, and TX. With more than four decades of excellence in office technology sales and service, we have cultivated strong partnerships with leading manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and others.

At Pacific Office Automation, we pride ourselves on being a dynamic technology organization that offers numerous growth opportunities, comprehensive benefits, and a team of dedicated colleagues who are committed to your success. Our mission includes being a long-term employer, which involves equipping our employees with the necessary training and certifications to navigate the rapidly evolving landscape of office technology, devices, and software. We value every voice within our organization, ensuring that all perspectives are acknowledged and respected.

Position Summary

We are currently seeking a Technical Account Manager (TAM) to enhance our client support in a post-sales capacity.

Key Responsibilities
  • Conduct in-depth consultations with IT clients at advanced technical levels on a quarterly basis.
  • Offer technical insights during the initial sales phase, showcasing the components of the Maturity Model and assisting with the development of a Technology roadmap.
  • Collaborate within a team of TAMs to provide exceptional support to our clients.
  • Create, document, and develop scopes of work for IT applications and hardware implementations.
  • Lead meetings and strategic planning sessions with existing clients to ensure satisfaction, retention, and account expansion.
  • Provide training, guidance, and direction to IT Engineers supporting over 200 Outside Sales Representatives.
  • Establish and maintain a 'trusted advisor' relationship with the current IT service desk, sales teams, and clients.
  • Continuously develop knowledge of key market trends, regulations, and compliance requirements within the IT sector.
Qualifications
  • 3-5 years of experience in a Technical Account Manager role.
  • Bachelor's degree in Business, Computer Science, or Management Information Systems.
  • Certifications such as Net+, MCP, MCA, MCSE, Cloud, and Firewall.
  • Experience in IT managed services, IT project engineering, and sales, combined with management experience in a technical environment.
  • Strong understanding of general IT operations and service management.
  • Excellent customer service skills.
  • Knowledge of risk mitigation, security, web technologies, routing, exchange, active directory, and servers.
  • Familiarity with cloud technologies including AWS, email and server migration, VPN technologies, data migration, systems integration, VMware, and Hyper-V.
Benefits
  • Opportunities for trips, clubs, awards, and team-building events.
  • A collaborative team environment.
  • Competitive base salary ranging from $60,000 to $100,000, plus commission potential.
  • 401k matching program.
  • Comprehensive medical, dental, vision, and life insurance plans.
  • Monthly vehicle allowance.
  • Paid time off, including vacation and sick leave.
  • Flexible spending accounts (FSA) and health savings accounts (HSA).
  • Compensation package: $60,000 - $100,000.
Commitment to Diversity and Inclusion

Pacific Office Automation is dedicated to being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender identity or expression, age, religion, veteran status, or any other characteristic protected by law. We celebrate the diversity of our employees, recognizing that it strengthens our organization.