Technical Support Specialist
5 days ago
Join Intelligent Technical Solutions, a forward-thinking company, as our IT Generalist. This role is pivotal in providing top-notch technical assistance to clients, ensuring seamless onsite and remote support.
Role OverviewWe're looking for an exceptional problem-solver with excellent customer service skills and a detail-oriented mindset. As our ideal candidate, you'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Key Responsibilities- Resolve workstation operating system issues of any kind.
- Address printer issues of any kind.
- Solve standard business application (Office, etc.) issues of any kind.
- Handle line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Tackle basic server issues.
- Solve basic networking issues.
- Answer incoming Quick Fix calls from clients.
- Experience with Windows and Mac OS troubleshooting.
- Minimum two years in Helpdesk support or a similar role.
- Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active IT Certifications are preferred.
- Valid driver's license and access to a vehicle for client visits.
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number.
- Utilization: The percentage of time that you are on the clock and billing time to client tickets.
- CSAT: Scores filled out by clients using the rating system in tickets.
We offer competitive pay rates starting at $31.25/hr up to $37.50/hr, varying by experience and location. Our comprehensive benefits package includes paid US holidays, paid time off, health insurance, life insurance, accident and disability coverage, company-paid training, retirement security, health & wellness program, and salary advancement opportunities.
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