Hardware Sales Associate

2 days ago


Pierre Part, Louisiana, United States Pierre Part Store Full time
Job Description

A Hardware Sales Associate is responsible for providing excellent customer service and selling hardware items in the hardware department. The ideal candidate will be knowledgeable about the products and able to assist customers in locating items and advising them on tools, hardware, and materials needed to complete their tasks.

Key Responsibilities:
  • Assist customers in locating items and advising them on tools, hardware, and materials needed.
  • Handle customer phone orders or custom requests with courtesy and professionalism.
  • Resolve customer complaints and provide relevant information or involve management when necessary.
  • Greet customers and provide answers to customer inquiries regarding hardware parts and merchandise.
  • Inform customers about the quality of tools, hardware, and equipment being sold and demonstrate use of the product if necessary.
  • Discuss the features and use of various hardware items and advise on substitution of parts when a replacement is not available.
  • Estimate items such as paint, siding, roofing materials, etc.
  • Use a computer database to research availability of merchandise.
  • Display, clean, and organize merchandise neatly within the department.
  • Order parts that are out of stock.
  • Rotate stock according to expiration dates.
  • Receive, open, and unpack cartons or crates of merchandise, checking the invoice against items received.
  • Stock shelves and displays with new or transferred merchandise.
  • Display merchandise on shelves or tables to attract customers and promote sales.
  • Maintain a clean department by cleaning display cases, shelves, and aisles.
  • Assist in hardware receiving when necessary.
  • Assist with product assembly when necessary.
  • Communicate with the lumber warehouse for customer delivery purchases.
  • Cut keys, screen, glass, wire, rope, tubing, etc. to meet customer specifications.
  • Process merchandise warranty information upon customer purchase.
  • Research for replacement parts, including stock number and prices.
  • Fills customer orders from current stock.
  • Wraps or bags merchandise for customers.
  • Prepares sales slips and/or sales contracts.
  • Receives payment or obtains credit authorization.
  • Reports mechanical problems with equipment through the use of work order forms.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, talk or hear. The employee is required to use their hands/arms to finger, handle or reach. They are required to sit, climb, balance, stoop, kneel crouch or crawl. The employee may be required to lift and/or move up to 50 pounds. Specific vision abilities required by this job include peripheral vision.

Top Skills & Proficiencies:

  • Basic Math
  • Interpersonal Communication/Written and Verbal Communication
  • Time Management
  • Product Knowledge
  • Telephone Etiquette
  • Customer Service
  • Dispute resolution
  • Dependability
  • Efficiency
  • Flexibility
  • Friendliness
  • Basic (PC) Computer Knowledge
  • Attention to Detail
  • Sales
  • Positive Attitude
  • Punctuality
  • Ability to Multi-Task


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