Major Incident Response Manager

2 weeks ago

Lansing, Michigan, United States Saxon Global Full time
Job Purpose

This role oversees the management of Severity 1 and 2 Major Incidents affecting clients on production or financial environments. The Major Incident Manager (MIM) is responsible for leading and coordinating incident response, action plans, ETAs, and follow-ups to accelerate recovery and mitigate business impact. The MIM will document all actions and progress, ensuring high customer satisfaction through proper communication in PMRs during crisis situations.

Key Responsibilities
  • Execute Major Incident Management process tasks in alignment with established processes, minimizing business impacts and meeting SLA targets.
  • Manage outages, perform impact assessments, coordinate resolution, drive incident calls, raise technical and hierarchical notifications, communicate with senior management, and coordinate incident support activities.
  • Capture, triage, and raise incidents to technical teams as necessary.
  • Work an operational schedule, including weekend on-call rotations.
  • Identify Major Incident impacts affecting customer functionality.
  • Develop and maintain relationships with client partners, vendors, and stakeholders.
Requirements
  • Strong communication skills; fluent English.
  • Able to establish and maintain strong relationships.
  • Able to work in a fast-paced environment.
  • Able to work effectively at all levels in an organization.
  • Must be a team player and able to work collaboratively with others.
  • Self-starter with high motivation and organization, inclined towards execution.
  • Strong results orientation, with a focus on quality and attention to detail.
  • Effective time management and prioritization skills.
  • Strong knowledge of MS Office, including Excel, PowerPoint, Word, and SharePoint.
  • Strategic thinking and leadership-level communication skills.
  • General understanding of Application Tiering Models.
Education and Experience
  • Knowledge of hardware and software products (UNIX, Windows, Mainframes, Storage, and Network Systems).
  • At least 8+ years' experience in Service Management and 5+ in Major Incident Handling.
  • At least 5+ years' experience in Client Facing.
  • ITIL certified.
  • Critical Thinking, Problem Solving, Leadership Capacity, Ownership, and Accountability.
  • Active Listening and confidence to provide recommendations.
  • Experience with ITIL-related tools (BMC Remedy, Jira, xMatters) a plus.
  • Insurance or financial services experience preferred.

  • Major Customer Success Manager

    1 week ago

    Lansing, Michigan, United States Windstream Communications Full time

    About the RoleThe Major Customer Success Manager is a key position at Windstream Communications, responsible for establishing and building customer relationships and promoting customer adoption of our products and solutions.Key ResponsibilitiesProactively engage customers to provide product and feature updates, and help customers increase usage of product...

  • Certified Registered Nurse Anesthetist Opportunity

    4 weeks ago

    Lansing, Michigan, United States Austin Major Group Full time

    Austin Major Group is seeking a skilled Certified Registered Nurse Anesthetist (CRNA) to join our team in Michigan. This is a minimum 3-month assignment that offers a supportive and dynamic work environment with a focus on work-life balance.**Assignment Details:**• Duration: Minimum 3 months• Licensing: Must hold a current MI license• Shifts: No call,...

  • IT Security Manager

    3 weeks ago

    Lansing, Michigan, United States Hyundai America Technical Center Full time

    IT & Cybersecurity Manager Job Description **Job Summary:** Hyundai America Technical Center, Inc. (HATCI) is seeking a highly skilled IT & Cybersecurity Manager to lead our team's operations. The successful candidate will oversee the team's activities, coordinate incident response, support team members' growth, and address technical issues. This role...

  • IT Security Engineer Internship Position

    3 weeks ago

    Lansing, Michigan, United States Auto-Owners Insurance Full time

    Auto-Owners Insurance is seeking a motivated intern to join our IT Division as an IT Security Engineer for the summer. This position is part of the IT Security department and is responsible for reducing IT Security risk and responding to incidents for the company and its affiliates. The ideal candidate will have a strong foundation in IT Security and be able...

  • IT Security Analyst Internship Position

    3 weeks ago

    Lansing, Michigan, United States Auto-Owners Insurance Full time

    Auto-Owners Insurance IT Security Analyst InternshipA career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.Job DescriptionAuto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated intern to join our IT Division...

  • Production Manager

    4 weeks ago

    Lansing, Michigan, United States ICONMA Full time

    Job SummaryWe are seeking a highly skilled and experienced Production Supervisor to join our team at ICONMA. As a key member of our production team, you will be responsible for overseeing the daily operations of our production department.Key ResponsibilitiesTeam Supervision: Supervise and manage a team of production team members, ensuring they have the...

  • Production Manager

    4 weeks ago

    Lansing, Michigan, United States ICONMA Full time

    Production Supervisor Job DescriptionAt ICONMA, we are seeking a highly skilled Production Supervisor to join our team. As a key member of our production team, you will be responsible for overseeing the daily operations of our production department, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Supervise and...

  • Safety Manager

    2 weeks ago

    Lansing, Michigan, United States Martin Transportation Systems Full time

    Job Title: Safety SupervisorJob Summary:Martin Transportation Systems is seeking a highly skilled and experienced Safety Supervisor to join our team at the Lansing terminal. As a key member of our safety management team, you will be responsible for ensuring compliance with DOT and OSHA regulations, conducting on-site orientations, safety trainings, road...

  • IT Security Engineer Internship

    5 days ago

    Lansing, Michigan, United States Auto-Owners Insurance Full time

    Auto-Owners Insurance IT Security Engineer InternshipA career at Auto-Owners is challenging and rewarding. Our team of dedicated professionals creates financial security by helping individuals and businesses make a new start when a loss occurs.Job DescriptionAuto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated intern to join our IT...

  • Safety Manager

    2 weeks ago

    Lansing, Michigan, United States Martin Transportation Systems Full time

    Job Title: Safety SupervisorAt Martin Transportation Systems, we are seeking a highly skilled and experienced Safety Supervisor to join our team at the Lansing terminal.Job Summary:The successful candidate will be responsible for ensuring compliance with DOT and OSHA regulations, conducting on-site orientations, safety trainings, road tests for new drivers,...

  • Math Major Software Developer Internship

    3 weeks ago

    Lansing, Michigan, United States Auto-Owners Insurance Full time

    Software Development Internship OpportunityAuto-Owners Insurance is seeking a motivated intern to join our IT Division as a COBOL Software Developer for the summer. The ideal candidate will have a strong educational background in Math, Actuarial Science, Economics, or a related field, and be eager to learn software development.ResponsibilitiesDevelop,...

  • Information Technology Site Delivery Manager

    1 week ago

    Lansing, Michigan, United States McLaren Health Care Full time

    Job SummaryWe are seeking a highly skilled Information Technology Site Delivery Manager to join our team at McLaren Health Care. This role will serve as the strategic interface with our assigned subsidiary, driving business and IT strategy development, solution discovery, and service management.Key ResponsibilitiesDevelop and implement process improvements...

  • IT Security Engineer Internship

    4 weeks ago

    Lansing, Michigan, United States Auto-Owners Insurance Full time

    Auto-Owners Insurance IT Security Engineer InternshipA career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.Job SummaryAuto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated intern to join our IT Division as...

  • Operations Assistant Manager

    3 weeks ago

    Lansing, Michigan, United States Team Industrial Services Full time

    About Team Industrial ServicesWe are a leading provider of industrial cleaning and facility maintenance services to the automotive manufacturing sector. Our team is dedicated to delivering exceptional results and building long-term relationships with our clients.Job SummaryWe are seeking a highly skilled and experienced Assistant Operations Manager to join...

  • Program Manager

    2 weeks ago

    Lansing, Michigan, United States Experis Full time

    Job Title: Program ManagerA major state government client is seeking a highly experienced Program Manager to oversee multiple projects within the Department of Technology, Management, and Budget (DTMB). The ideal candidate will ensure projects are completed on time, within budget, and to the required quality standards.Key Responsibilities:Establish and...

  • Third Party Risk Management Specialist

    3 weeks ago

    Lansing, Michigan, United States Oracle Full time

    Job DescriptionOracle is seeking a highly skilled and experienced professional to join our team as a Third Party Risk Management Specialist. In this role, you will be responsible for assessing and enhancing third party criticality and resiliency, identifying and prioritizing critical third parties, and establishing a framework for continuous monitoring and...

  • Healthcare Construction Project Manager

    4 weeks ago

    Lansing, Michigan, United States Wolverine Building Group Full time

    Healthcare Construction SuperintendentWe are seeking a skilled and experienced Healthcare Construction Superintendent to join our team at Wolverine Building Group. As a leader in the construction industry, we specialize in delivering high-quality projects that positively impact people and communities.Key Responsibilities:Attend internal kickoff meetings to...

  • Project Manager

    2 weeks ago

    Lansing, Michigan, United States Pacific Northwest National Laboratory Full time

    Job SummaryWe are seeking a highly skilled Project Manager to join our team at Pacific Northwest National Laboratory. As a Project Manager, you will be responsible for the overall direction, coordination, and execution of specific projects, ensuring consistency with organizational strategy, commitments, and goals.Key ResponsibilitiesDefine project objectives...

  • Actuarial Manager

    2 weeks ago

    Lansing, Michigan, United States Michigan Farm Bureau Full time

    Job Title: Manager & Senior Life ActuaryWe are seeking a highly skilled and experienced Manager & Senior Life Actuary to join our team at Michigan Farm Bureau. As a key member of our actuarial department, you will be responsible for providing life and annuity actuarial expertise and leadership across various actuarial functions.Key Responsibilities:Oversee...

  • Executive Director of Risk Management and Insurance

    4 weeks ago

    Lansing, Michigan, United States InsideHigherEd Full time

    Job SummaryThe Executive Director of Risk Management and Insurance is a key leadership position responsible for developing and implementing strategies to reduce risks associated with university operations and activities. Reporting to the Senior Vice President/CFO/Treasurer, this role requires a strong understanding of the property and casualty insurance...