Sales and Service Strategist

1 month ago


Valley Park, Missouri, United States Party City Full time

About the Role

We are seeking a highly skilled Sales and Service Strategist to join our team in St Louis Park, MN.

Key Responsibilities:

  • Execute best-in-class sales and service strategies to drive business growth and customer satisfaction.
  • Raise the bar for exceptional customer service behaviors by leading by example, recognizing and rewarding top performers, and providing constructive feedback.
  • Deliver a world-class customer experience through proactive communication, empathy, and problem-solving skills.
  • Leverage technology to enhance the shopping experience for internal and external customers.
  • Cultivate an 'It Can Be Done' attitude within the team to overcome obstacles and bring joy to customers.
  • Help deliver on sales, profit, and service targets, as well as key Omni strategies and metrics.

What We're Looking For:

  • Prior retail management experience with a proven track record of success.
  • Ability to lead a dynamic and fast-paced team in a results-driven environment.
  • Passion for delivering outstanding customer service and ensuring customer satisfaction.
  • Adaptability and ability to manage change daily.
  • Strong communication and interpersonal skills to build relationships with staff and customers.

Results Matter:

  • Mastery of all OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others.
  • Management and planning of daily and weekly workload to deliver on store sales goals and customer engagement.
  • Assistance with team onboarding and learning, as well as direct coaching and development of store team members.
  • Supporting the Store Team Leader in holding associates accountable to expectations.
  • Working a schedule that aligns with customer and business needs, including early morning, evening, overnight shifts, and weekends.
  • Creating an environment that promotes associate engagement and retention.
  • Participation in the Leader on Duty (LOD) team to ensure an efficiently operating store.

Benefits:

  • Competitive salary range: $55,000 - $65,000 per year.
  • Comprehensive Benefit Plan, including medical, dental, and vision coverage.
  • 401(K) Program with company match.
  • Tuition Reimbursement for continuing education.
  • Fun working environment with opportunities for professional growth.
  • Generous associate discount program.
  • Lifestyle benefits to support work-life balance.


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