Sales and Service Strategist
1 month ago
About the Role
We are seeking a highly skilled Sales and Service Strategist to join our team in St Louis Park, MN.
Key Responsibilities:
- Execute best-in-class sales and service strategies to drive business growth and customer satisfaction.
- Raise the bar for exceptional customer service behaviors by leading by example, recognizing and rewarding top performers, and providing constructive feedback.
- Deliver a world-class customer experience through proactive communication, empathy, and problem-solving skills.
- Leverage technology to enhance the shopping experience for internal and external customers.
- Cultivate an 'It Can Be Done' attitude within the team to overcome obstacles and bring joy to customers.
- Help deliver on sales, profit, and service targets, as well as key Omni strategies and metrics.
What We're Looking For:
- Prior retail management experience with a proven track record of success.
- Ability to lead a dynamic and fast-paced team in a results-driven environment.
- Passion for delivering outstanding customer service and ensuring customer satisfaction.
- Adaptability and ability to manage change daily.
- Strong communication and interpersonal skills to build relationships with staff and customers.
Results Matter:
- Mastery of all OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others.
- Management and planning of daily and weekly workload to deliver on store sales goals and customer engagement.
- Assistance with team onboarding and learning, as well as direct coaching and development of store team members.
- Supporting the Store Team Leader in holding associates accountable to expectations.
- Working a schedule that aligns with customer and business needs, including early morning, evening, overnight shifts, and weekends.
- Creating an environment that promotes associate engagement and retention.
- Participation in the Leader on Duty (LOD) team to ensure an efficiently operating store.
Benefits:
- Competitive salary range: $55,000 - $65,000 per year.
- Comprehensive Benefit Plan, including medical, dental, and vision coverage.
- 401(K) Program with company match.
- Tuition Reimbursement for continuing education.
- Fun working environment with opportunities for professional growth.
- Generous associate discount program.
- Lifestyle benefits to support work-life balance.
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