Host/Hostess

1 week ago


Salt Lake, Utah, United States Maggiano's Full time
Job Summary

The Host/Hostess is responsible for providing exceptional customer service and ensuring a positive dining experience for guests. This role involves greeting guests, seating them at an appropriate table, and introducing them to their server. The Host/Hostess may also perform various tasks within the restaurant, including ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas.

Essential Functions
  • Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards.
  • Records customer reservations or seating times in a consistent manner, providing the highest quality of service to the customer at all times.
  • Maintains and updates restaurant seating charts.
  • Properly sets up and maintains the Dining Room areas before serving.
  • Assists with maintaining sufficient stock of roll-up silverware for the incoming shift.
  • Seats guests and advises them on menus and beverage choices based on required in-depth knowledge.
  • Oversees the delivery and servicing of food and beverages.
  • Liaises between kitchen staff and floor staff to ensure the guests' experience meets concept/company standards.
  • Performs the tasks of the cashier and/or bus person as required, including cashing out guests' checks to speed up service.
  • Understands and follows HMSHost cash handling policies and procedures and maintains proper security of cash at all times.
  • Patrols assigned station, refilling water and coffee, removing service items and condiments per establishment procedures.
  • Performs other duties in a team effort during downtime, which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas, and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup, and mustard bottles).
Minimum Qualifications, Knowledge, Skills, and Work Environment
  • Customer service and cash handling experience preferred.
  • Excellent organization skills.
  • Ability to read and interpret restaurant's seating chart.
  • Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
  • Ability to bend, twist, and stand to perform normal job functions.
  • Requires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.

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