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Systems Engineer
4 weeks ago
RAPP Chicago is seeking a skilled Systems Engineer to join our Technology Operations team. As a key player in our technology infrastructure, you will provide 2nd and 3rd level support for our Marketing Technology platform, collaborating with internal and external stakeholders to analyze, troubleshoot, and document operational issues.
Key Responsibilities:
- Provide operational support for the technology platform, including log analysis, issue troubleshooting, data analysis, and system health monitoring.
- Perform system maintenance, patching, and upgrade activities for release and change deployments.
- Collaborate with Development and QE teams to resolve issues and provide timely status updates to stakeholders.
- Build system health monitoring solutions using tools like CloudWatch and OpenSearch.
- Implement and adhere to Service Management processes and procedures for Incident, Change, Problem, and Service Requests.
- Generate regular reporting to inform on SLA performance for Incidents, Changes, and Problems.
- Develop and maintain Runbooks for current and new features, including managing KBA and KEDB artifacts.
- Lead or participate in Change Advisory Board meetings as required.
Requirements:
- 5+ years of experience in infrastructure, development, and/or operations roles.
- Hands-on experience working in cloud environments, such as AWS, with familiarity with GovCloud a plus.
- Understanding of compute, networking, and storage technologies in cloud environments.
- Experience working with databases, data lakes, pub/sub models, and ETL processes.
- Experience building system health monitoring solutions and dashboards, including automation.
- Understanding of SCRUM/Agile methodology and ITIL best practices.
- Ability to work collaboratively with developers, project managers, and QE teams.
- Able to thrive independently with direction and objectives.
- Creative problem-solving and analytical skills.
- Personal drive to meet deadlines and deliverables.
- Excellent oral and written communication skills.
- Strong documentation skills, including Runbooks, KEDB, and KBA.
- US citizenship required; US Security Clearance a plus.
- Hybrid work schedule; preferably commutable distance to Chicago office location.
RAPP's hybrid work model enables in-person connections and collaboration while supporting flexibility for all employees. We offer a competitive salary and comprehensive benefits plan, including health, vision, and dental insurance, 401(k), stock options, and paid parental leave.
