Banquet Server

4 weeks ago

Sterling Heights, Michigan, United States B. F. Saul Company Hospitality Group Full time
Job Summary:

The Banquet Server is responsible for providing exceptional service to guests in a friendly, courteous, and professional manner. This role requires a team player who can work collaboratively with other departments to ensure a seamless guest experience.

Key Responsibilities:

Anticipate and respond to guests' needs in a timely and friendly manner.
Provide high-quality service to guests using proper serving techniques.
Work as a team player to meet guests' needs and contribute to the efforts of other departments when necessary.
Understand and follow the Holiday Inn guest service recovery program.

Serving Duties:
Listen attentively to serving direction from the banquet captain and event planner, and use proper serving techniques.
Set up, maintain, and take down banquet rooms after service/events have concluded.
Bus trays in a timely manner and keep the banquet area and meeting rooms neat, clean, and presentable.
Adhere to all health regulations and local liquor laws.

Helps Control Expenses:
Responsible for proper use of all banquet collateral and equipment.
Adhere to cost controls to reduce expenses and waste.

Works Safely:
Dispense/serves food and beverages and maintain a clean and safe work area in accordance with Holiday Inn, local, state, and federal regulations.
Follow all Holiday Inn procedures for guest/associate incidents.
Knowledgeable of hotel emergency procedures.

Self/Workload Management:
Produce required volume of work by planning, organizing, and prioritizing work duties.
Adhere to Holiday Inn attendance policy, grooming/appearance standards, general work rules, and department procedures.
Attend all required department and hotel meetings.

Works Collaboratively with All Others:
Assist bartenders and work as a team player to ensure all guest needs are met.
Complete all assigned duties within or outside the normal scope of responsibilities.

Side Work/Other Duties:
Complete all required side work and take initiative to assist wherever necessary.
Actively contribute to the success of the guest experience.

Required Skills and Experience:
High school diploma/GED or equivalent experience required.
TIPS or CARE beverage service certification desired, or the ability to obtain certification is required.
Must have one or more years of previous guest service experience.
Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast-paced environment.
Must have the ability to speak, understand, and write English in order to meet guests' needs.
Ability to lift, push, and pull up to 50 pounds on a regular basis throughout the shift, and up to 75 pounds on an occasional basis.
Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and moving about the property continuously throughout the shift.
Prefer one or more years of previous serving experience in a banquet environment.

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

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