Textiles and Laundry Project Coordinator

4 weeks ago


Chagrin Falls, United States Paul Davis Restoration of Cleveland Metro Full time
Job Description

At Paul Davis Restoration of Cleveland Metro, we are seeking a highly skilled Textiles and Laundry Project Manager to lead our team of professionals in providing exceptional customer service and delivering outstanding results in the field of restoration and reconstruction.

Key Responsibilities
  • Manage projects per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration.
  • Oversee the in-house warehouse for storing customers' belongings.
  • Foster an environment of collaboration and teamwork within the division and company.
  • Utilize time management skills to manage and coordinate job schedules.
  • Document all phases of assigned projects.
  • Provide excellent customer service and resolve any issues or concerns in a timely and effective manner.
  • Assist team members when needed and foster a positive working relationship with other departments.
  • Deliver thorough, proactive, and direct communication with internal staff, customers, quality assurance, and insurance adjusters.
  • Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion.
Requirements
  • Strong sales skills and motivation to drive team sales forward.
  • Ability to lead and develop team members.
  • Career emphasis on learning and continuing education.
  • Sound planning and organizational skills.
  • IICRC Training and Designations a plus (Fire, Water, Odor, Upholstery Restoration).
  • Valid driver's license and background check with a clean record.
  • Bachelor's degree or equivalent relevant experience.
  • 1-3 years in a professional setting.
  • Ability to sit/stand/walk for prolonged periods of time.
  • Ability to climb ladders, work at ceiling heights, and lift up to 50 pounds.
  • Ability to work on call and irregular hours, including nights, weekends, and holidays.

We are an equal employment opportunity employer.



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