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Retail Key Holder

2 months ago

Seattle, Washington, United States Filson Full time
Job Title: Retail Key Holder

Filson is seeking a highly motivated and experienced Retail Key Holder to join our team in Seattle. As a key holder, you will be responsible for leading our sales team to achieve new heights every day.

Key Responsibilities:

  • Identify customer needs and provide exceptional product knowledge to prepare our guests for their next adventure.
  • Support the Store Manager in selecting and training store staff, ensuring a culture of 360-degree communication.
  • Manage a training plan and provide in-the-moment coaching to drive key performance indicators.
  • Support marketing events and stories through in-store promotion, client emails, and community outreach.
  • Prepare reports by collecting, analyzing, and summarizing information.
  • Maintain inventories and ensure the availability of merchandise and services.
  • Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.
  • Protect employees and customers by providing a safe and clean store environment.
  • Manage customer service and selling to drive a performance culture.
  • Support store operations by enforcing company programs, initiatives, policies, and procedures.

Requirements:

  • Exceptional selling skills, customer service, and clientele experience.
  • Minimum of one year in a leadership role.
  • Experience using data to make informed decisions.
  • People development and growth experience.
  • Friendly and outgoing; service mentality.
  • Strong written and verbal communication skills.
  • PC-based computer skills; with Word and Excel.
  • Able to lift and carry 30 pounds.
  • Able to reach overhead.
  • Able to pull clothing and luggage from shelves.
  • Able to bend, kneel, or stoop.
  • Must be able to stand for long periods of time.

What We Offer:

Filson is an equal opportunity employer. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology, or any other status or characteristic protected by local, state, or federal law.