PC Hardware Specialist

4 days ago


Colorado Springs, Colorado, United States iTech Solutions Full time
Hardware Technician in Depot Setting

Job Summary:

Contribute to the IT Support team in a support capacity, assisting with configuring, installing, maintaining, and upgrading computer systems, hardware, and software. Perform a range of tasks to provide operational support for the organization's information systems and peripheral equipment. Work independently, prioritizing tasks and meeting agreed-upon timelines.

Key Responsibilities:

  • Assist with hardware depot-related functions, including imaging desktop and laptop computers, managing inventory, testing/troubleshooting equipment, and preparing devices for end users.
  • Serve as the point of contact to fulfill hardware replacement requests via the Service-Now ticketing system.
  • Update asset records and close tickets in a timely manner.
  • Communicate and cooperate with customer-facing support teams regarding hardware deployments.
  • Image laptop and desktop computers, configure Cisco desk phones and Meraki VPN appliances, and maintain records of inventory counts.

Requirements:

  • Strong attention to detail and foundational understanding of Microsoft Windows and Microsoft Office.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
  • Ability to lift 50 lbs. and bend over to package/tape boxes.
  • Ability to identify timeline challenges early, handle frequent interruptions, and adapt to shifting priorities.
  • Troubleshooting skills and experience with Service-Now or other ticketing systems.

About iTech Solutions:

iTech Solutions, Inc. is a leading provider of IT Consulting and Direct Hire Services to various sectors. Our staff consists of career IT professionals with a wide range of IT experience, ensuring we understand the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.

iTech Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.



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