Home Warranty Repair Specialist

3 days ago


Reno, Nevada, United States D.R. Horton Full time
About the Role:

As a Home Warranty Repair Specialist at D.R. Horton, Inc., you will be responsible for maintaining an elevated level of customer satisfaction among homeowners by facilitating all customer warranty requests. This includes evaluating homeowner repair issues to determine if they are warrantable items and processing written or electronic work orders and/or verbal instructions from supervisors.

This role requires effective communication skills to develop and maintain good rapport with subcontractors and homeowners, ensuring that concerns are addressed in a timely and professional manner. Additionally, you will need to schedule and manage subcontractors to make designated warranty repairs and ensure that all repairs are completed within compliance standards.

The ideal candidate will have three or more years of related experience, including carpentry work, drywall, texture repair, and painting. They should also be proficient in MS Office and email, as well as have the ability to lift and/or move up to 50 pounds. If you have prior customer service experience and can apply common sense understanding to carry out instructions furnished in written, oral form, or via DRH Warranty applications, we encourage you to apply.

The estimated salary for this role is $55,000 - $65,000 per year.

About the Company:

D.R. Horton, Inc. is the largest homebuilder in the U.S., founded in 1978 and publicly traded on the New York Stock Exchange. We are engaged in the construction and sale of high-quality homes designed principally for entry-level and first-time move-up markets. Our company provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. For more information, please visit our website.

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