Experience Coordinator

1 week ago


Versailles, Kentucky, United States Brown-Forman Full time

Meaningful Work from Day One: Deliver Exceptional Guest Experiences

Woodford Reserve seeks a versatile Guest Services Specialist to join our team. In this dynamic role, you'll lead engaging tours, manage front desk operations, and support retail and bar services.

Key Responsibilities:

  • Deliver 3-5 daily guest experiences, ranging from 30-minute tastings to 90-minute walking tours.
  • Engage guests with compelling brand storytelling and answer questions about Brown-Forman and Woodford Reserve history.
  • Confirm guest counts and demographics, ensuring all guests are present before starting the tour.

Required Skills and Qualifications:

  • A passion for spirits and exceptional customer service.
  • Strong communication and storytelling skills.
  • Ability to manage and lead groups effectively.
  • Flexibility to perform various roles and adapt to different tasks.

Estimated Salary: $45,000 - $60,000 per year, based on location and experience.



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