Financial Services Support Specialist
1 week ago
The Financial Services Support Specialist role at AssetMark is designed to provide fast and reliable guidance to Financial Advisors and their Service Staff as they use the AssetMark platform to serve their end clients investment and financial planning needs.
This position requires a customer service-oriented individual who can deliver the best client experience possible. The successful candidate will be able to accommodate a hybrid work schedule and be close to our Phoenix, AZ office.
We are targeting a training class start date on September 23rd, 2024, but this is subject to change.
The Financial Services Support Specialist will be responsible for providing phone-based support to inbound inquiries and requests, collaborating with internal teams to deliver reliable answers and oversight to client requests, and partnering with Sales Consultants to ensure advisors are satisfied and empowered to make the most of our platform.
The ideal candidate will have a strong service mindset, desire to help others, and strong affiliation to our Mission of helping advisors make a difference in their clients lives.
Responsibilities include:
- Providing phone-based support to inbound inquiries and requests
- Collaborating with internal teams to deliver reliable answers and oversight to client requests
- Partnering with Sales Consultants to ensure advisors are satisfied and empowered to make the most of our platform
- Following up and ownership of requests to provide reliable support
- Serving advisors in a way that generates loyal, growing advisors who promote the AssetMark platform to their colleagues
- Taking accountability for all interactions with internal and external customers
- Reporting any poor customer experience and working to ensure fast, fair resolutions that restore trust and confidence and keep the advisor informed about ongoing progress
- Effectively containing service issues within the service
- Providing feedback on desired platform improvements
- Helping manage firm risk by setting appropriate expectations and giving clear guidance
Knowledge, Skills, Abilities:
- Strong service mindset, desire to help others, and strong affiliation to our Mission of helping advisors make a difference in their clients lives
- Strong oral and written communication to ensure professional interactions, clear and confident engagement, and positive interaction style
- Participate in selected departmental process improvement initiatives and duties as assigned
- Manage firm risk by setting appropriate expectations
- Supports and adheres to departmental standards for call management
- Knowledge or aptitude to learn Investment/Financial Services industry
- High integrity and fast learner
Education & Experience:
- Minimum of 1-year customer service experience
- Experience in Banking, Wealth Management or Financial Services, preferred
Compensation:
- The annual amount for this position is between $55,000-$60,000
- This information reflects an annual amount range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location
- This position will also be eligible for additional variable incentive compensation and competitive benefits
Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position.
We offer a wide range of benefits to meet the needs of our team members and their families, including:
- Flex Time Off or Paid Time/Sick Time Off
- 401K - 6% Employer Match
- Medical, Dental, Vision
- HDHP or PPO
- HSA
- Employer contribution (HDHP only)
- Volunteer Time Off
- Career Development / Recognition
- Fitness Reimbursement
- Hybrid Work Schedule
As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.
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