Network Collaboration Specialist

4 days ago

Washington, Washington, D.C., United States Arena Technical Resources Full time
Job Title: Network Collaboration Specialist

Description:
We are seeking a skilled Network Collaboration Specialist to join our team at Arena Technical Resources, LLC. The selected candidate will be responsible for managing AV/VTC systems and collaboration services, including implementation, management, and troubleshooting of complex network issues.

Key Responsibilities:
  • Perform day-to-day activities required to manage AV/VTC systems and collaboration services.
  • Provide installation and break/fix support to all AV/VTC/Collaboration infrastructure components.
  • Basic system administration and configuration, including network, security, management, SNMP, NTP, backups, diagnostics, reports, etc.
  • Communication between CMS and Cisco Unified Communication Manager (CUCM).
  • View active calls, check cluster status, and perform other basic operations tasks.
  • Expressway administration, fraudulent call checks, and basic troubleshooting.
  • Adding or modifying an endpoint.
  • Perform and verify backups.
  • Gather reports for distribution and review by senior team members and client.
  • Basic endpoint configuration and administration.

Requirements:
  • Must have 1-3 years of experience in backend collaboration and AV/VTC/VoIP infrastructures, including implementing and managing AV/VTC/VoIP and related collaboration equipment.
  • Must understand fundamentals of IP addressing, subnetting, default gateways, Layer 2 switching, trunking, VoIP network connections, Layer 3 routing, and basics of routing protocols like OSPF and BGP.
  • Must possess skills and knowledge in managing and troubleshooting complex collaboration services based on AV/VTC/VoIP technologies and components.
  • Must be a US Citizen (without dual citizenship) with the ability to obtain Public Trust clearance.

About Arena Technical Resources:
Arena Technical Resources, LLC is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability.

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