Customer-Facing IT Solutions Expert

3 weeks ago


College Park, Maryland, United States Untethered Labs Full time

About Our Company

Untethered Labs is a dynamic tech startup based outside of DC in College Park, MD. We're passionate about harnessing the power of innovation to deliver exceptional IT solutions.

We're seeking an experienced IT professional who can collaborate with our team to drive business growth. As a customer-facing role, this position involves regular interaction with client-side stakeholders to address complex business process needs and provide technical solutions.

Key Responsibilities:

  • Collaborate with cross-functional teams to develop and implement effective IT strategies
  • Provide on-demand technical support to ensure seamless customer experiences

Minimum Qualifications:

  • Have extensive experience managing Active Directory systems for ID management and system configurations
  • Responsible for troubleshooting and resolving Tier 2 & 3 technical support cases via screen sharing apps and direct phone calls
  • Must have a solid understanding of IT products and services
  • Tech-savvy with working knowledge of office automation products, databases, and remote control
  • Familiar with managing Active Directory systems for healthcare systems
  • Familiar with helpdesk ticketing systems such as Zendesk
  • Experience managing live chats, testing, and troubleshooting solutions
  • Have prior developer object-oriented programming experience such as JavaScript or C# (a plus)

Compensation Package:

  • Competitive base salary: $85,000 - $105,000 per year + early employee stock options + generous bonuses + prizes
  • Unlimited vacation and sick days with flex hours – performance-based on results, not just hours worked
  • Well-equipped workspace with modern tools and equipment
  • Opportunities for professional growth and development

Location: Our office is strategically located in College Park, adjacent to the metro. DC/MD/VA area applicants.



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