Field Operations Technician
5 days ago
Gromelski and Associates, Inc. is seeking a Field Support Technician to provide technical support on the waterfront for complex IT infrastructure including thin/thick-clients, domain servers, and databases.
The ideal candidate will have a minimum of five years of experience in maintaining either or both CANES or GCCS-M systems with some experience occurring within the past 3 years.
This role involves troubleshooting and repairing IT related systems onsite, providing maintenance training to customer service representatives, and utilizing various operating systems to maintain infrastructure operation.
Key Responsibilities- Troubleshoot and repair IT related systems onsite.
- Provide onsite maintenance training to customer service representatives if required.
- Utilize Linux, Windows, and other operating systems as needed to maintain infrastructure operation.
- Maintains smooth operation of multi-user computer systems, including coordination with network administrators.
- Perform set-up of administrator and service accounts, maintain system documentation, tune system performance, install system-wide software, and allocate storage space.
- Interact with users and evaluates vendor products.
- Recommend the purchase of repair parts, coordinate their installation, and provide backup recovery.
- Develop and monitor policies and standards for allocation of computing resources.
- Contribute to the completion of milestones associated with specific projects.
The ideal candidate will possess:
- A minimum of five years of recent experience in maintaining either or both CANES or GCCS-M systems with some experience occurring within the past 3 years.
- CompTIA Security+ and SSCP certifications as a Level 2 IT Workforce Technician.
- Bachelor's degree from an accredited college/university in a related discipline or equivalent experience/combined education.
- Willingness to work overtime and off shift when needed.
We offer a competitive salary range of $80,000 - $120,000 per year, depending on experience, and a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
The salary will be negotiated based on qualifications and experience.
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