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Guest Services Coordinator

2 months ago

Plano, Texas, United States Qonten Full time

Customer Relations Representative

As a vital member of our team at Qonten, you will engage directly with our valued customers, addressing their inquiries and resolving any concerns through various communication channels including phone calls, emails, and online chats.

This role emphasizes the importance of active listening and proactive problem-solving to enhance customer satisfaction and loyalty. You will gain comprehensive knowledge about our products and services, ensuring that our customers have the best possible experience.

Key Responsibilities:

  1. Respond to customer inquiries and complaints with professionalism and empathy.
  2. Utilize online resources to research unique customer requests and identify opportunities for improvement.
  3. Document all customer interactions accurately to maintain comprehensive records.
  4. Provide timely and considerate service to all customers, meeting performance standards.
  5. Engage with customers regularly to understand their needs and provide tailored solutions.

Qualifications:

  • Experience in customer service or client relations is preferred.
  • Strong communication skills, both written and verbal, are essential.
  • A commitment to delivering exceptional customer service and satisfaction.
  • Ability to maintain confidentiality and uphold customer privacy standards.

This position offers a unique opportunity to develop your skills in customer relations while contributing to the success of Qonten. Join us in our mission to provide outstanding service and support to our customers.