Senior Technical Operations Manager
1 month ago
Competitive annual salary of $120,000 to $180,000 based on experience and location. SWIVEL is seeking a highly skilled individual to handle day-to-day technical operations in our organization. The ideal candidate will oversee internal and external client service support, exercise discretion and independent judgment with limited supervision, and provide daily interaction with support teams.
About This RoleThis is a unique opportunity to utilize your technical knowledge and skills while leading the Client Application Analyst Team. As Senior Technical Operations Manager, you will be responsible for overseeing ongoing support for business applications, troubleshooting issues, performing regular maintenance for complex systems, and ensuring that applications align with business needs and best practices.
Key Responsibilities- Oversight of beta environments and post-production testing of applications.
- Collaboration with stakeholders to understand and document business requirements for new applications and enhancements.
- Team management and leadership, influencing cross-functional partners and leaders to deliver organizational goals.
- Implementation and configuration of new business applications, gathering feedback from development teams, and ensuring alignment with business needs.
- Developing and delivering training sessions for end-users to ensure effective use of business applications.
- Mentorship and growth of team members, as well as ideation, scoping, and execution of process improvements.
The ideal candidate will possess a Bachelor's degree in computer science, engineering, business, or a related field, and have at least 5-7 years of experience in analyzing IT business processes, software application, and IT platform design. They must also have 3-4 years of experience in people management and leadership roles, expert organizational and planning skills, and advanced collecting and analyzing data skills.
About SwivelSwivel offers a comprehensive benefits package, including competitive compensation, work-life balance, employee engagement activities, recognition awards, and career enhancement opportunities. We prioritize employee growth and wellness, providing continuing education and career certifications, variety of healthcare coverage options, traditional and Roth 401(k) retirement plans, and a lucrative Wellness Program. As a Substance-Free Workplace, we require pre-employment drug testing and do not hire tobacco users as allowed by law.
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