Technical Operations Manager

7 days ago


San Antonio, Texas, United States Dunhill Professional Search & Government Solutions Full time
About the Role

We are seeking an experienced Technical Operations Manager to oversee the day-to-day operations of our change, release, patch, and configuration management processes. This is a critical role that requires excellent leadership skills, technical expertise, and effective communication abilities.

Key Responsibilities
  • Develop and implement effective change management processes and tools to ensure successful installations with minimal risk and impact.
  • Plan and manage weekly build windows and multi-month schedules for major changes.
  • Coordinate all security patching activities and maintain accurate tracking of configuration items.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills to interface with clients and stakeholders.
  • Strong project management skills, including the ability to identify and implement operational improvements.
  • Familiarity with ITIL framework and best practices in IT Service Management, with knowledge of ServiceNow a plus.
  • Availability for on-call rotation and periodic weekend shifts.
About the Salary

The estimated salary for this role is around $120,000 per year, depending on location and experience.



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