Technical Support Specialist

3 weeks ago


De Forest, Wisconsin, United States Sonoco Full time

At Sonoco, we are a world leader in global packaging solutions with diversified operations in over 34 countries. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year.

About the Role

We are seeking a skilled Technical Support Specialist to join our team as a Customer Service Equipment Technician. The successful candidate will be responsible for providing technical support for customer equipment service functions.

Key Responsibilities:

  • Follow all company and customer safety protocols and maintain a safe working environment.
  • Assist customers with setup of seaming equipment, periodic evaluations of double seam quality, and corrective actions to seamer.
  • Identify customer equipment setup inconsistencies to avoid packaging quality problems.
  • Develop, submit, and perform a routine schedule of filling operation visits.
  • Assist Sonoco manufacturing plants with any quality problems at customer locations and coordinate solutions.
  • Train systems to develop and maintain the competence and technical skills of customer, plant, and support personnel.
  • Notify Sonoco plant, commercial, and support personnel of potential quality or service issues identified at customer locations.
  • Audit customers and plant seaming equipment to identify maintenance and overhaul requirements.

Requirements

  • Broad training in a related field, usually acquired through high school or graduate degree level education or work-related experience.
  • Job-related experience for 1-year(s) minimum.
  • Working knowledge of double seaming operation and the working components of the machine.
  • Mechanically accepted practices and procedures.
  • Engineering principles, practices, nomenclature, and procedures.
  • Can and end manufacture, filler operation, and conveying.
  • Ability to perform basic mathematical calculations.
  • Must be able to organize, plan, and prioritize.

Benefits and Compensation

We offer a comprehensive total rewards package, including competitive pay and benefits. Our estimated salary for this role is $38.13 per hour. Benefits include medical, dental, and vision coverage, 401(k) retirement plan with company match, wellbeing tools and resources, paid time off, and holidays. We also offer tuition reimbursement and are an equal opportunity employer.



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