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Employee Leave Coordinator

2 months ago

San Francisco, California, United States Sparrow Inc Full time
About Sparrow Inc:

Sparrow Inc. is a pioneering employee leave management solution that combines cutting-edge technology with personalized service. Our objective is to streamline the leave process for organizations, ensuring that employees can easily navigate various types of leave, including family and medical leave.

The current leave management landscape is often cumbersome and fraught with challenges. Company leaders face the difficulty of keeping up with frequently changing regulations, while employees experience confusion and frustration during critical moments in their careers.

Sparrow transforms this traditionally complex and time-consuming process into a seamless experience, significantly reducing the time and resources spent on each leave.

Role Overview:

As an Employee Leave Coordinator, you will serve as the main point of contact for employees utilizing our services, overseeing the entire leave of absence process from initiation to completion.

Your role will also involve supporting fellow team members and contributing to a collaborative work environment.

Key Responsibilities:
  • Facilitate a successful customer onboarding experience, ensuring a personalized and supportive leave process.
  • Respond promptly and accurately to employee inquiries, demonstrating attention to detail and empathy.
  • Engage in team discussions, offering constructive feedback and innovative solutions.
  • Communicate effectively with employees regarding the leave process and address any specific questions they may have.
  • Collaborate with internal payroll teams to guarantee timely and accurate employee compensation.
  • Build relationships with various stakeholders, including HR teams, state representatives, and healthcare providers, through diverse communication channels.
Qualifications:

The ideal candidate will possess:

  • Exceptional organizational skills with a keen eye for detail, capable of managing multiple leave cases simultaneously.
  • Outstanding verbal and written communication abilities, fostering rapport while addressing challenges.
  • A strong interpersonal skill set, characterized by empathy and active listening.
  • A proactive approach, anticipating needs and identifying opportunities for process enhancements.
  • A commitment to confidentiality and discretion when handling sensitive information.
  • A positive outlook, demonstrating resilience in the face of challenges.
Why Choose Sparrow?

At Sparrow, our work is meaningful. We assist People teams in navigating one of the most challenging aspects of their roles while providing crucial support to employees during significant life events.

Our mission drives us, combining the passion of a nonprofit with the resources of a rapidly growing company. We take pride in our diverse team, which spans across multiple states, bringing together a wealth of experiences and perspectives.